Yana Flowers are completely dedicated to your total satisfaction. If you have any suggestions or comments regarding our flowers please email us at yanaflowerscookstown@gmail.com.

Our Contact details:

Yana Flowers
29 Oldtown Street
Cookstown
Co. Tyrone
BT80 8EE
Northern Ireland

Telephone: +44 (0) 75 0013 4266
Email: yanaflowerscookstown@gmail.com.

General Delivery Information for all orders

We can only deliver to any town or town land listed on our website order form. If the actual delivery location is further from the selected town we will request an additional delivery fee, calculated on the number of miles from our flower shop. In this case, we will contact you to request an additional fee or if you prefer, we will offer a full refund.

Order by 1pm local time for same day delivery. However, with seasonal peaks in demand, we cannot guarantee deliver of any items on the same day as ordering.

Please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.

The only information sent with the gift is the personal message card. We don’t pass on any other details at all and don’t send out an invoice or receipt.

Flowers sent to schools, hospitals, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution.

Substitution Policy

In the unlikely event of supply difficulties, Yana Flowers reserves the right to substitute any product with any other type of equal quality and value. Product images may differ from actual product appearance. If a particular product is out of stock, we may replace it with a similar product of equal or greater value.

Product pricing

Please note that prices of bouquets containing Roses can sometimes fluctuate due to seasonal demand and changes in wholesale prices of these flowers.

Delivery Charges

Please note that during exceptionally busy periods
e.g. Mother’s Day we may add a delivery surcharge to cover the
additional cost of transport and staffing during weekend or holiday hours.

Returns Policy and Cancellation Rights

If you are in any way disappointed with our flowers or service, please telephone us on +44 (0) 75 0013 4266 or email us at yanaflowerscookstown@gmail.com. Alternatively you can write to us at; please note we must be informed within 24hrs of the flowers been delivered

Yana Flowers
29 Oldtown Street
Cookstown
Co. Tyrone
BT80 8EE
Northern Ireland

If you have cause for complaint this must be received within 24 hrs after despatch.

Credit & Debit Card Security

Yana Flowers accept payment from all major credit and debit cards, including Visa, Mastercard and American Express. We also accept payment by PayPal.

This site uses the Stripe for online credit card transactions. Stripe is an online payment platform that accepts and process payments online. Credit card details are captured within the Stripe’s secure platform, and no card details are stored on your computer or computers belonging to Yana Flowers. You can read more about Stripe on https://stripe.com/.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Yana Flowers and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Yana Flowers. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Yana Flowers takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.